Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector

Vendor: Microsoft
Product: Microsoft 365
Type: Availability
Announcement date: 2025-11-14
Effective date: Date not published
Impact: Affected

In brief

What the source says

ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors. GA date: January CY2026 Preview date: December CY2025 Launched General Availability Preview Worldwide (Standard Multi-Tenant) Microsoft Copilot (Microsoft 365) Web

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Who is affected: The audience described by the Microsoft update is represented by: Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive ti

Why it matters: The change matters because the official source describes: Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive ti

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Raw capture
2026-08-29T09:22:49.319599+00:00
Event
Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors. GA date: January CY2026 Preview date: December CY2025 Launched General Availability Preview Worldwide (Standard Multi-Tenant) Microsoft Copilot (Microsoft 365) Web
source
Product Microsoft 365
Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors. GA date: January CY2026 Preview date: December CY2025 Launched General Availability Preview Worldwide (Standard Multi-Tenant) Microsoft Copilot (Microsoft 365) Web
source
Insight a salesperson
Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors. GA date: January CY2026 Preview date: December CY2025 Launched General Availability Preview Worldwide (Standard Multi-Tenant) Microsoft Copilot (Microsoft 365) Web
source

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