Microsoft Intune: Intune Suite - Support approvals can now be requested by non-primary users of a device.

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The role changes the reading angle, not the facts, date or level of evidence.

Reading for a salesperson

Who is affected: The audience described by the Microsoft update is represented by: Microsoft Intune: Intune Suite - Support approvals can now be requested by non-primary users of a device. We're updating Endpoint Privilege Management to allow users who are not assigned as the primary user of a device to initiate support approval requests. Previously, these requests would fail, but with this change, they will be processed successfully. GA date: November CY2025 In development General Availability Worldwide (Standard Multi-Tenant) GCC GCC High DoD Microsoft Intune Desktop

Why it matters: The change matters because the official source describes: Microsoft Intune: Intune Suite - Support approvals can now be requested by non-primary users of a device. We're updating Endpoint Privilege Management to allow users who are not assigned as the primary user of a device to initiate support approval requests. Previously, these requests would fail, but with this change, they will be processed successfully. GA date: November CY2025 In development General Availability Worldwide (Standard Multi-Tenant) GCC GCC High DoD Microsoft Intune Desktop

Urgency: Monitor

Next action: Review affected accounts with the customer using the official announcement.

Commercial opportunities

• Use the verified change to open a scoped customer conversation.

Technical actions

• Assess whether the documented change intersects the customer's current stack.

Questions to ask the customer

• Does this documented change affect a product or workload in scope?

Risks and objections

• The official source does not establish facts beyond the quoted material.

Points to confirm

• The effective date is unknown and must be confirmed before scheduling action.