Microsoft Teams: Intelligent call recaps in Queues app

Vendor: Microsoft
Product: Microsoft 365, Microsoft Teams
Type: Availability
Announcement date: 2026-08-07
Effective date: Date not published
Impact: Affected

In brief

What the source says

Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access. GA date: September CY2026 In development General Availability Targeted Release Worldwide (Standard Multi-Tenant) GCC GCC High Microsoft Teams Microsoft Copilot (Microsoft 365) Desktop Mac

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Reading for a salesperson

Who is affected: The audience described by the Microsoft update is represented by: Microsoft Teams: Intelligent call recaps in Queues app Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access. GA date: September CY2026 In development General Availability Targeted Release Worldwide (S

Why it matters: The change matters because the official source describes: Microsoft Teams: Intelligent call recaps in Queues app Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access. GA date: September CY2026 In development General Availability Targeted Release Worldwide (S

Urgency: Monitor

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Raw capture
2026-08-29T09:22:49.319599+00:00
Event
Microsoft Teams: Intelligent call recaps in Queues app Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access. GA date: September CY2026 In development General Availability Targeted Release Worldwide (Standard Multi-Tenant) GCC GCC High Microsoft Teams Microsoft Copilot (Microsoft 365) Desktop Mac
source
Product Microsoft 365
Microsoft Teams: Intelligent call recaps in Queues app Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access. GA date: September CY2026 In development General Availability Targeted Release Worldwide (Standard Multi-Tenant) GCC GCC High Microsoft Teams Microsoft Copilot (Microsoft 365) Desktop Mac
source
Product Microsoft Teams
Microsoft Teams: Intelligent call recaps in Queues app Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access. GA date: September CY2026 In development General Availability Targeted Release Worldwide (Standard Multi-Tenant) GCC GCC High Microsoft Teams Microsoft Copilot (Microsoft 365) Desktop Mac
source
Insight a salesperson
Microsoft Teams: Intelligent call recaps in Queues app Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access. GA date: September CY2026 In development General Availability Targeted Release Worldwide (Standard Multi-Tenant) GCC GCC High Microsoft Teams Microsoft Copilot (Microsoft 365) Desktop Mac
source

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