Microsoft Teams: Line key support for shared line and call transfers

Vendor: Microsoft
Product: Microsoft Teams
Type: Availability
Announcement date: 2025-03-26
Effective date: Date not published
Impact: Affected

In brief

What the source says

This feature will enable you to assign shared lines to a line key and view the boss and delegates of the line along with their presence on Teams Phone devices with touch screens. This feature allows delegates to pick up calls on behalf of the boss by pressing the line key and join active calls. Additionally, users will be able to assign the transfer action to the line key, enabling them to transfer active calls by simply pressing that line key. GA date: May CY2025 Launched General Availability Worldwide (Standard Multi-Tenant) GCC GCC High DoD Microsoft Teams Android

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Reading for a salesperson

Who is affected: The audience described by the Microsoft update is represented by: Microsoft Teams: Line key support for shared line and call transfers This feature will enable you to assign shared lines to a line key and view the boss and delegates of the line along with their presence on Teams Phone devices with touch screens. This feature allows delegates to pick up calls on behalf of the boss by pressing the line key and join active calls. Additionally, users will be able to assign the transfer action to the line key, enabling them to transfer active calls by simply pressi

Why it matters: The change matters because the official source describes: Microsoft Teams: Line key support for shared line and call transfers This feature will enable you to assign shared lines to a line key and view the boss and delegates of the line along with their presence on Teams Phone devices with touch screens. This feature allows delegates to pick up calls on behalf of the boss by pressing the line key and join active calls. Additionally, users will be able to assign the transfer action to the line key, enabling them to transfer active calls by simply pressi

Urgency: Monitor

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Raw capture
2026-08-29T09:22:49.319599+00:00
Event
Microsoft Teams: Line key support for shared line and call transfers This feature will enable you to assign shared lines to a line key and view the boss and delegates of the line along with their presence on Teams Phone devices with touch screens. This feature allows delegates to pick up calls on behalf of the boss by pressing the line key and join active calls. Additionally, users will be able to assign the transfer action to the line key, enabling them to transfer active calls by simply pressing that line key. GA date: May CY2025 Launched General Availability Worldwide (Standard Multi-Tenant) GCC GCC High DoD Microsoft Teams Android
source
Product Microsoft Teams
Microsoft Teams: Line key support for shared line and call transfers This feature will enable you to assign shared lines to a line key and view the boss and delegates of the line along with their presence on Teams Phone devices with touch screens. This feature allows delegates to pick up calls on behalf of the boss by pressing the line key and join active calls. Additionally, users will be able to assign the transfer action to the line key, enabling them to transfer active calls by simply pressing that line key. GA date: May CY2025 Launched General Availability Worldwide (Standard Multi-Tenant) GCC GCC High DoD Microsoft Teams Android
source
Insight a salesperson
Microsoft Teams: Line key support for shared line and call transfers This feature will enable you to assign shared lines to a line key and view the boss and delegates of the line along with their presence on Teams Phone devices with touch screens. This feature allows delegates to pick up calls on behalf of the boss by pressing the line key and join active calls. Additionally, users will be able to assign the transfer action to the line key, enabling them to transfer active calls by simply pressing that line key. GA date: May CY2025 Launched General Availability Worldwide (Standard Multi-Tenant) GCC GCC High DoD Microsoft Teams Android
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