Microsoft Teams: Automatic recording and transcription for Teams Call Queues

Fournisseur: Microsoft
Produit: Microsoft Teams
Type: Licences
Date annonce: 2026-06-09
Date effet: Date non publiee
Impact: Concerné

En bref

Ce que dit la source

Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license. GA date: August CY2026 Rolling out General Availability Targeted Release Worldwide (Standard Multi-Tenant) GCC Microsoft Teams Desktop Mac

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Qui est concerné : The audience described by the Microsoft update is represented by: Microsoft Teams: Automatic recording and transcription for Teams Call Queues Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call

Pourquoi c'est important : The change matters because the official source describes: Microsoft Teams: Automatic recording and transcription for Teams Call Queues Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call

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2026-08-29T09:22:49.319599+00:00
Événement
Microsoft Teams: Automatic recording and transcription for Teams Call Queues Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license. GA date: August CY2026 Rolling out General Availability Targeted Release Worldwide (Standard Multi-Tenant) GCC Microsoft Teams Desktop Mac
source
Produit Microsoft Teams
Microsoft Teams: Automatic recording and transcription for Teams Call Queues Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license. GA date: August CY2026 Rolling out General Availability Targeted Release Worldwide (Standard Multi-Tenant) GCC Microsoft Teams Desktop Mac
source
Insight un commercial
Microsoft Teams: Automatic recording and transcription for Teams Call Queues Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license. GA date: August CY2026 Rolling out General Availability Targeted Release Worldwide (Standard Multi-Tenant) GCC Microsoft Teams Desktop Mac
source

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