Microsoft Teams: Shared call history in Queues app

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Qui est concerné : The audience described by the Microsoft update is represented by: Microsoft Teams: Shared call history in Queues app Queues app now supports shared history for all missed, incoming, and outgoing calls in a queue. This new feature provides greater visibility and collaboration by allowing users to view a complete call history across the team. Shared history can be enabled by your Teams admin, who can choose to grant access to either: All members of the queue, or Only authorized users GA date: January CY2026 Launched General Availability Targeted Release Worldwid

Pourquoi c'est important : The change matters because the official source describes: Microsoft Teams: Shared call history in Queues app Queues app now supports shared history for all missed, incoming, and outgoing calls in a queue. This new feature provides greater visibility and collaboration by allowing users to view a complete call history across the team. Shared history can be enabled by your Teams admin, who can choose to grant access to either: All members of the queue, or Only authorized users GA date: January CY2026 Launched General Availability Targeted Release Worldwid

Urgence : Surveiller

Prochaine action : Review affected accounts with the customer using the official announcement.

Opportunités commerciales

• Use the verified change to open a scoped customer conversation.

Actions techniques

• Assess whether the documented change intersects the customer's current stack.

Questions à poser au client

• Does this documented change affect a product or workload in scope?

Risques et objections

• The official source does not establish facts beyond the quoted material.

Points à confirmer

• The effective date is unknown and must be confirmed before scheduling action.