Microsoft Teams: Use Copilot Chat after a call in Queues app
- Fournisseur
- Microsoft
- Produit
- Microsoft 365, Microsoft Teams
- Type
- Disponibilité
- Date annonce
- 2026-08-06
- Date effet
- Date non publiee
- Impact
- Concerné
En bref
Microsoft Teams: Use Copilot Chat after a call in Queues app
Ce que dit la source
After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer issues faster without having to manually search through a transcript or listen back to a recording. Navigate to the unified call history in the Queues app, select the recorded call record, and launch the Copilot Chat sidecar from within the Recap tab. You can then ask Copilot to generate a summary or answer questions about specific details related to the call. GA date: September CY2026 In development General Availability Targeted Release Worldwide (Standard Multi-Tenant) Microsoft Teams Microsoft Copilot (Microsoft 365) Desktop Mac
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Lecture pour un commercial
Qui est concerné : The audience described by the Microsoft update is represented by: Microsoft Teams: Use Copilot Chat after a call in Queues app After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer issues faster without having to manually search through a transcript or listen back to a recording. Navigate to the unified call history in the Queues app, select the recorded call record, and launch the Copilot Chat sidecar from within the Recap tab. You can then ask Copilot to generate a summary
Pourquoi c'est important : The change matters because the official source describes: Microsoft Teams: Use Copilot Chat after a call in Queues app After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer issues faster without having to manually search through a transcript or listen back to a recording. Navigate to the unified call history in the Queues app, select the recorded call record, and launch the Copilot Chat sidecar from within the Recap tab. You can then ask Copilot to generate a summary
Urgence : Surveiller
Prochaine action : Review affected accounts with the customer using the official announcement.
Opportunités commerciales
- Use the verified change to open a scoped customer conversation.
Actions techniques
- Assess whether the documented change intersects the customer's current stack.
Questions à poser au client
- Does this documented change affect a product or workload in scope?
Risques et objections
- The official source does not establish facts beyond the quoted material.
Points à confirmer
- The effective date is unknown and must be confirmed before scheduling action.
Preuves et traçabilité
Chaque extrait est relié à la source primaire et conservé pour vérification.
- Capture brute
2026-08-29T09:22:49.319599+00:00
- Événement
Microsoft Teams: Use Copilot Chat after a call in Queues app After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer issues faster without having to manually search through a transcript or listen back to a recording. Navigate to the unified call history in the Queues app, select the recorded call record, and launch the Copilot Chat sidecar from within the Recap tab. You can then ask Copilot to generate a summary or answer questions about specific details related to the call. GA date: September CY2026 In development General Availability Targeted Release Worldwide (Standard Multi-Tenant) Microsoft Teams Microsoft Copilot (Microsoft 365) Desktop Mac
source - Produit Microsoft 365
Microsoft Teams: Use Copilot Chat after a call in Queues app After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer issues faster without having to manually search through a transcript or listen back to a recording. Navigate to the unified call history in the Queues app, select the recorded call record, and launch the Copilot Chat sidecar from within the Recap tab. You can then ask Copilot to generate a summary or answer questions about specific details related to the call. GA date: September CY2026 In development General Availability Targeted Release Worldwide (Standard Multi-Tenant) Microsoft Teams Microsoft Copilot (Microsoft 365) Desktop Mac
source - Produit Microsoft Teams
Microsoft Teams: Use Copilot Chat after a call in Queues app After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer issues faster without having to manually search through a transcript or listen back to a recording. Navigate to the unified call history in the Queues app, select the recorded call record, and launch the Copilot Chat sidecar from within the Recap tab. You can then ask Copilot to generate a summary or answer questions about specific details related to the call. GA date: September CY2026 In development General Availability Targeted Release Worldwide (Standard Multi-Tenant) Microsoft Teams Microsoft Copilot (Microsoft 365) Desktop Mac
source - Insight un commercial
Microsoft Teams: Use Copilot Chat after a call in Queues app After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer issues faster without having to manually search through a transcript or listen back to a recording. Navigate to the unified call history in the Queues app, select the recorded call record, and launch the Copilot Chat sidecar from within the Recap tab. You can then ask Copilot to generate a summary or answer questions about specific details related to the call. GA date: September CY2026 In development General Availability Targeted Release Worldwide (Standard Multi-Tenant) Microsoft Teams Microsoft Copilot (Microsoft 365) Desktop Mac
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